Privacy Policy

This privacy policy explains how lush-panther collects, uses, stores, and protects personal information when you use our website and services. We are committed to safeguarding your privacy and handling your data with transparency.

Information We Collect

We collect information that you provide directly when using our services:

• Contact details including name and email address
• Service preferences and property requirements
• Communication records from enquiries and consultations
• Technical information such as browser type and IP address when you visit our website

How We Use Your Information

The information we collect is used for the following purposes:

• To respond to your enquiries and provide requested services
• To match you with suitable property options based on your requirements
• To communicate about your service engagement
• To improve our website and service offerings
• To comply with legal obligations

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Performance of a contract when you engage our services
• Your consent when you submit enquiry forms
• Our legitimate interests in operating and improving our business
• Compliance with legal obligations

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected. Enquiry data is typically retained for 24 months following your last interaction with us. You may request earlier deletion at any time.

Data Sharing

We do not sell your personal information. We may share data with:

• Service providers who assist with our operations
• Property landlords or agents when necessary to progress your enquiry
• Legal or regulatory authorities when required by law

Your Rights

Under data protection legislation, you have rights including:

• Access to your personal data
• Correction of inaccurate information
• Erasure of your data in certain circumstances
• Restriction of processing
• Data portability
• Objection to processing

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about our cookie usage, please see our Cookies Policy.

Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

Changes to This Policy

We may update this privacy policy periodically. Significant changes will be communicated through our website. We encourage you to review this policy regularly.

Contact Us

For questions about this privacy policy or to exercise your data rights, please contact us at:

Email: [email protected]
Address: 47 Berkeley Square, Mayfair, London W1J 5AU

Last updated: September 2024